Castaway Burbank

Absolutely beautiful! I worked with Steve, who was great to work with. He is very professional and returned phone calls right away. He helped everything go smoothly. I highly recommend working with him. Also, the wedding coordinator, Maureen is fabulous and helps a lot the day of. Location is great! Beautiful! Great views and really good food. Everything was almost perfect. A few little glitches that I would clarify with them if you decide to use this venue. I was over my head count by 2 people. I was fine with paying extra, however, not ok that the waiter told my guests at one table that he couldn't feed their kids because it exceeded the head count. Really unprofessional and I had to apologize to my guests. Also, one of the bartenders was trying to charge $13 for a beer to one of my guests. We had 2 bartenders, one was great, the other so-so. After 3 hours of open bar, I am sure he overcharged some the guests that already had too much to drink. Let's just say, one walked away with a hefty tip by overcharging drunk guests. If you clarify this ahead of time, everything will be great! I think everything turned out beautiful and everyone else commented about how beautiful this venue was. (The other waiters and the other bartender were great).

If you are getting married at the Castaway, make sure Zarin is your coordinator. She is a gem! I was a little worried about getting married at a "marriage mill" but she made us feel special and made our event seem like the only one at the venue. Our theme was the night sky, so getting married in a location overlooking all of the city at night was perfect. The room was beautiful, the guests were stuffed (so many food choices and all delicious!), the waitstaff was exceptional. My wedding was better than I dreamed!

Absolutely love this place! From the food, to the reception area, to the waiters and our coordinator Mikalina... Everyone was great... Mikalina was very helpful and is is very open to ideas... She was easy to work with and answered my emails right away. To think that she is new to the Castaway. Our head waiter Francisco was great too. Thanks Castaway for making our wedding beautiful =)

We had our wedding reception at the Mountain View room at the Castaway and our ceremony at the gazebo. The ceremony was absolutely beautiful... such a pretty location. Its a beautiful venue with lots of places to take wedding pictures. and our reception was perfect! The staff did a great job during the reception, eveything came out right on time and my guests said the waitors and the bartenders were very friendly. Everything was so much better then I even imagened. The food was also excellent! I worked with Steve from the Castaway while planning and he was a pleasure to work with. The ceremony coordinator Maurin was also great to work with and she made sure our ceremony ran smoothly. I couldn't be happier with how everything turned out, the wedding was a dream come true!

They were always a phone call away, but during the ceremony the ceremony coordinator gave a couple slip ups and wasn't always on top of things. Their food was amazing and for the cost it was definitely a great deal. There were things that we couldn't add to our reception but they added it without charging us, which was the awesome of them to do for us. The wedding expectations blew me away.

It was the perfect location for our wedding and the views were beautiful !!! Our wedding was amazing and everything we imagined. The Castaways was wonderful and easy to work with VERY professional, punctual, friendly and affordable. Zarine and Maureen were great to work with I would recommend this venue to everyone !!

We had our wedding reception here, in the Lagoon Room... Overall we were happy with the waiters' service... I HATE the fact that a cash register was placed right on top of the Bar, the main table (Bride and Grooms table) right next to the bar. First off when I walked in coming from our beautiful Cathedral ceremony, into our Reception I see this huge clunky cash register, NOT KIDDING it was very noticeable! Even though our menu included an open bar till 10:15 (4 hrs) the cash register there was soooo unecessary and even tacky b'cuz some of our guest thought we had a cash bar, where the guests pay for their own drinks, this caused some emberrassing unecessary confunsion. If I could upload a pic here I would to show how the cash register made its way to a many of our wedding pictures -I should sue the restaurant and make them pay for the photographer for pictures ruined!!!!!! On one picture of my mom and stepfather the cash register is RIGHT ABOVE MY MOM'S HEAD! and this annoys me so much b'cus my mother will not take picutes, so this was one of the few we had of her... I totally understand if they need to have a cash register for after the open bar hours are over.... BUT they could of brought out after that specific time AND be descrete where to place it! I swear maybe 1-2 of our guests actually went to purchase a drink once the 4-hr open bar was over... which begs the question: WAS THAT UGLY CLUNKY THING REALLY NECESSARY????????????? Would I recommend to a friend or have a future event at Castaway.... that's a good question.... I'd only consider if Management at Castaway starts paying more attention to details by handling the cash register in a more classy and descrete manner.

We had our wedding at Castaways. I worked with Steve who helped us in the planning process. He was a delight to work with, very sweet and accommodating. My husband and I had some issues coordinating our church ceremony with the date we had selected at Castaways. Steve was flexible enough to change our date even though it’s against their policy. He answered every question I had along the way and when he wasn’t available he would call me right back to follow up. He made sure our day turned out perfect. The food was delicious, the room was set up just as we discussed. The wait staff took care of us and our guests, making sure we had drinks at all times and our dinner was served on time. Everyone we spoke with afterwards commented on the great food and wonderful venue. I couldn't be more pleased with how everything turned out. I would do it all over again if I could!

Our wedding was PERFECT!! It was everything we dreamed it would ever be. Susie and her entire team were nothing but professional the entire time. Our guests are still talking about how amazing the wedding was and that's all thanks to the Castaway. Dinner service was top notch. Food tasted awesome. The entire staff treated us and our guests like royalty. Highly recommend the Castaway and be sure to ask for Susie in the catering department.

I worked with Zarin in the catering department of the castaways in burbank. She was very patient with me and very accomadating. They went above and beyond what was needed to help me out in planning my wedding. Zarin kept me calm when I would start to get anxious about guest count, linens and all the crazy little details that one doesn't normally think about in their daily lives. Our guests were very well taken cared of and everyone said the food was great! I can't thank castaways enough for the awesome service that they provided us on our wedding planning process.

We got our wedding done here at the Castaway in Burbank a few weeks ago. I'm going to keep it real - let me start by saying this. #1 - Food was awesome! Prime rib, Salmon, chicken was the bomb! EVERYONE loved the food and they are picky eaters btw (they dine at Lawrys, nice places) so getting a compliment from them was surprising to me. We picked the $50 per person menu which came out to like $80 per person with tips, tax, & everything, which included 1 hour of open bar (which was crazy btw) my friends nearly closed the bar down by ordering 4 drinks at a time...lol. I highly recommend this part, to fix those alcoholics in your crowd. #2 - Location was awesome! Outdoor ceremony - although it wasn't coordinated that well (background music playing while wedding music was playing) was a bit weird, but I recommend preparing more with the dj if we had to do it again. (please talk to the DJ & Coordinator!!! & do a test run) We winged it and it didn't come out well, but the views covered it up. #3 - Overall - we were on a $5k budget, and we did everything - so we're very happy!

The Castaway is a beautiful venue and that is one of the biggest reasons we decided to go with this location. The view over Burbank is awesome and on a clear night you can see downtown LA in a distance. We had a few dates at the Castaway in the beginning of our relationship so the venue was extra special to us. We had our ceremony at the gazebo and our reception in the Verdugo room. The ceremony was beautiful! The sunset was gorgeous just as we were saying our vows. It couldn’t have been more perfect. We decided to go with one of their all-inclusive packages because it made it simple on us. The food was very good the night of our wedding. Our on-site contact, Zarin, was even able to swap one of the items we didn’t want for something that we did want. We were very happy she was willing to work with us. One thing we did not like in corresponding with her was that she isn't very good at emails. I would send her an email asking questions and instead she would call me. Which is fine but there were a few things she flip flopped on which made some of the details a little stressful. Regardless, they all worked out. We hired our own wedding coordinator and Zarin seemed much more responsive in working with her so that was good for us. The on-site ceremony coordinator, Maureen, was not very helpful. She didn't show up at the rehearsal the day before (luckily we hired our own coordinator) and at the wedding Maureen said that we didn’t show up. Her personality is a little rough around the edges. The night of our wedding the catering staff was simply amazing. Very much on top of everything and extremely helpful. The appetizers were excellent, and the chicken was delicious. The steak was a little over-done for our taste but this may be just our preference. Overall we were very happy with the Castaway.

Had the reception in the mountain view room. Our guest commented that the food was tasty and a very generous portion. The waiting staff did a wonderful job to make sure that my husband and I always had something to eat. Thank you very much for making our special day so easy!

The castaway is a beautiful venue. Of course, I felt like I was paying a lot for the food that we had. I thought that they could have been a bit more flexible with the menu as well. Regardless, the services provided made it worth it all. The room we had was wonderful. The lighting was perfect for photographers to work inside as well as in the gazebo area. The arch on the main patio was to be our "spot" as we exchanged vows, but the gazebo opened up at the last minute. That worked out really well. Having a wedding coordinator there, on the premesis, was included with my wedding package. She didn't have much to do in regards to my wedding but I saw how helpful she was just in coordinating some of the smaller things. I made numerous phone calls to the office and to the catering staff. All my calls were returned in a timely manner. Everything turned out beautifully.

Castaway was very professional. We had the best time at our wedding!

I can not say enough positive words for this place. At the Castaway in Burbank we were treated like royalty throughout the WHOLE process. Zarin assisted us with all of our planning. All staff was friendly and professional. They were amazing. Whatever we asked for they were able to accommodate. They took their time with us, they were very patient and cooperative. My husband and I didn't know where to begin and they explained everything in detail, they returned all calls promptly and addressed all our concerns. We were able to sample the food which was so DELICIOUS. Our guests raved about their meals. In addition to the outstanding service and delectable food; the venue itself is gorgeous. We had the mountain view room. And yes, we had a view of the mountains. It is a lush background great for photos. The room itself is also very nice. There are other rooms with beautiful city view lights in the evening as well. We also had our ceremony here. We were supposed to have the gazebo with the mountains as a backdrop but it sprinkled off and on that day so the ceremony was moved inside. It was still great. Our day of coordinator was Moreen. She made everyone laugh and feel so comfortable. She helped to take that edge off. Affordable, beautiful scenery, delicious food, outstanding service.

I thought that the Castaway did a great job with my ceremony and reception. The wait staff was very professional and the food was delicious. I did have a few minor problems however. The ceremony coordinator provided by the Castaway was very very hard to get a hold of and never emailed me the confirmation of the rehearsal time. Also, my wedding started early. We were ahead of schedule from the pictures and I was really looking forward to having about 20 minutes to wind down a bit, but the next thing I knew we were lining up. I later found out that some of my guests came in after the ceremony had started, who would have otherwise been there from the start had we actually started when we were supposed to. Overall, I was very pleased with the Castaway. They did everything I asked for and the room was beautiful. I felt that it was a great value for what we paid.

A beautiful place to get married! The ambiance and food were excellent. The service was professional and curtious. In some instances during the planning stages, the catering office did not get back to me and I had to follow up multiple times to get the info I needed; but it was worth it!

Great location, wonderful views, efficient service and good food. We had a Wednesday wedding and they were very flexible with our requests. During the reception, the catering manager and the staff were regularly checking in w/ us to make sure if we needed anything and if everything was up to our standards. Our guests loved the venue and the atmosphere of the Mountain Room. The Castaway definitely made our day a wonderful and memorable one.

Great staff, wonderful view and even acceptable food. The reception staff was very nice and friendly. Overall a great location.