bridal elegance

Bridal Elegance was the third bridal boutique i went to and found my dream dress "Tracy" from Sottero and Midelgy. The staff at Bridal Elegance (Stacey and MaryAnn) is hands down fantastic! They were totally ok with my very young niece there while I tried on gowns. I didn't know what I was initially looking for but they quickly helped me find "THE DRESS". I felt no pressure in making my decision. I was even allowed to try on the dress a second time after I ordered it a couple months later and they were happy to do so! I made a mistake and ordered the wrong sash for my dress and I was allowed to change my order hassle free! Stacey still helped me change my order with a smile. Bridal Elegance definitely has a personal touch to it when it comes to customer service. Bridal Elegance is allowing me to borrow there veil and head pieces for my upcoming hair trial, instead of using my own. Most places DO NOT do that. Whenever I have called or email Bridal Elegance I have had an immediate response. I am impressed with this place. I read all the bad reviews and got scared initially but my experience there has been awesome and would like to spread the word that this place rocks.

Bridal Elegance is a cute bridal boutique. Their service is wonderful. Stacey goes out of her way to make sure the bride is 100% happy. I bought my wedding gown and ordered my bridesmaid dresses here. I have no complaints.

I am a bigger girl and they made me feel so important and so special. It was not that way at any other shop. They found an amazing dress for me and let me bring a bunch of people to create a "say yes to the dress" moment. They also found a dress to flatter my mom and every other girl in the wedding. So sweet and willing to bend over backwards. There were some issues with arrival date of the dresses, it was a couple weeks before the wedding, but I would have felt more comfortable if they arrived sooner. Also, the zipper on my sisters dress broke, but they offered to fix it for free if we brought it back. Some issues with sizing make sure they measure around your ribcage, it seemed to be a problem area when ordering dresses to a certain pre-determined dimension. Do alterations elsewhere...

Had such an fun experience at Bridal Elegance!! I was shocked to see the bad reviews! Stacy and MaryAnn were soo sweet from the very beginning! MaryAnn put up with me trying on soo many dresses and she was sweet all the way thru!! I went in various times (trying on dresses, buying my dress, going back just to try sample on again! and for my fittings!!) I did not have a bad experience at any point!! I did get a little worried when I lost some weight (about 2 sizes) and so the dress I initially ordered fit me too loose, and alterations were going to cost me an arm and leg.. BUT Stacy and MaryAnn saved the day! I contacted them to let them know what happened and I wanted to see if they still had the sample I initially tried on that used to fit me tight.. and they did! It was in great condition! and they let me swap it! (I know its the sample, but I am soo THANKFUL they had it and let me swap it!) It fit me much better and they made sure I was happy! I also ordered my veil from them and it was soo beautiful! Just make sure you order your dress early so theres enough time to get it and so you can worry less! I also ordered my headpiece from them and received it quickly! They also sell headpieces, tiaras, sashes and jewelry! The only negative for me was that they are closed on Sundays and fitting are only on Thursdays. All in all, had such a great experience!! Glad I ordered my dress, veil and headpiece from bridal elegance! Thank you Stacy and MaryAnn!

horrible communication!! For every 2/3 phone calls or messages left I would be lucky to get a call back! Not only this all of my bridesmaids were told different stories about why their dresses were so late. If there was an issue the manager should have been able to tell everyone instead of saying different things to all 4 girls. If the dresses were going to take longer to receive she should have told us. I was given at least 3 different arrival dates for my girls dresses. The professionalism at this business could use some serious improvement!!

Honestly My dress wedding dress turned out perfect and beautiful. We baught it on the 50% off rack. It is absolutely gorgeous. I love my dress everyone commented on beautiful it was. I would recommend buying the dress with them, but their quality of service is not as good as the quality of their merchandice. We had a very bad quality of service experience. Stacy the owner as very nice, but she is too overwhelmed and it is causing her quality of service to lack in many areas. I went to pick my bress up 3 days before my wedding, took it home and opened the bag it was in, and it was never steamed. If it was it was just ran over it for about a possible 3 minutes. Thank God my moms friend let us borrow her steamer. We ended up steaming my dress for 2 hours the night before I got married. Also her contact for alterations is aweful. Do NOT use Petra. She argued with my mom, and was rude. We both told her to make the girls bolero's to go over their shoulders for Temple, and instead she made wraps. We supplied the material and did not get what we wanted. We told her we didn't want wraps... which she charged 435 for and she said it would cost $80 t get what we wanted, and would not admit to making a mistake on what we had specifcally asked for. She also said she would match the material for my bolero and ended up getting a cream color when the dress was white... Good thing the veil hid it! Petra also managed to loose one of the girls wraps, and never altered it as we asked. Then she insisted we never gave it to her to alter. My mom went down to the shop and found it there herself 2 days before my wedding! So frustrating. The phone to the shop is either always turned off or put directly to voicemail. It is impossible to get a hold of them. The only good experience I had was that the dress I chose was perfect. I loved it, and Stacy did throw in the Veil at the time we purchased the dress. I would recommend buying your dress here.... but stay away from the alterations lady Petra. The only reason I rated so high on flexibility is because they seemed happy any time we needed to reschedule since they we so overwhelmed. Although every time I went in for a dress fitting we had to wait at least 30 min-1 hour before being helped. I think if they had a little more assistance their business would run smoother.

Got a great deal on my dress, was $1000, but I got it for $700. They didn't get my dress to me until the day before my wedding! In the end it looked great!

Bridal Elegance is the place to go to find your wedding dress!!! My wedding dress was part of Maggie Sottero's Fall 2010 collection and Bridal Elegance was the only authorized dealer in the area that had a sample of my dress when I started searching (Sept. 2010). Stacey is great to work with and responds to messages quickly. The salon also has a cute feel to it, making the overall experience that much better. Thanks Stacey--I love my dress!!

Terrible costumer service, delay in ordering dress and almost didn't have it for the wedding. Left messages and received nothing back. DO NOT GO HERE TO GET YOUR DRESS!!!!

This store has fantastic value for cost. I found my dress at this store for $800 and saw it at another store for $1600!!! Naturally, I bought it at Bridal Elegance for half the cost. The ladies who work there were very helpful--- before I gave them my money. After they got my payment, the helpfulness became scarce. Don't even think about going on the weekend for any measurements or adjustments for your dress, they will ignore you. Even when I had an appointment to try on my dress after some tailoring was done, they stuck me in an office with no mirror to try it on. I couldn't even see how I looked. They promised my veil would arrive in February; after I went to the shop to get it three times in May and June, they told me they gave it to someone else but promised to have it the next week; but they didn't. They didn't give me the veil until one week before the wedding. I was getting nervous that I needed to buy one elsewhere. They are difficult to work with and caused a lot of unnecessary stress, but in the end, I did have a gorgeous dress that was relatively inexpensive.

I highly do not recommend this place. I got my dress last October and the shipment delayed for over the month. Stacy did not call or email to tell me that my dress was going to be delayed. I had to email and call her. Her and her staff would tell me they would call me back with the status update, however, I only got one phone call back from them. Stacy was not prompt in responding to my emails and it got me really frustrated. Whether it was the manufacturer's fault or not, Stacy needed to keep me updated but she failed to do so. I constantly had to call and email. When I received my dress I saw the most hideous buttons on the back of my dress. Whether I wanted satin buttons or crystal buttons, I did not expect the buttons to be grey and look that hideous. I told Stacy about the buttons and she said the buttons were what I ordered. She offered to switch the buttons with an extra cost!! I laid out my complaints and she finally then switched the buttons to normal satin buttons. I still was not satisfied because the buttons were sewed on crooked. I love my dress but I would never go through Bridal Elegance to get the dress. I realized I could have bought my dress elsewhere for a lot cheaper. I highly do not recommend this place.

THIS STORE TRIED TO SELL ME A USED WEDDING DRESS! No, I'm not kidding or exaggerating. The owner, Stacy, tried to replace my brand new $1900 paloma blanca dress with the nasty, stained floor model. My father in law and husband had to call her and threaten to expose her in order for her to confess and provide me with the real dress. And if that isn't bad enough, this store is disorganized, understaffed and dishonest. They forgot to order my dress and my veil, forgot to order the buttons for my dress, then forgot to sew the buttons on three times! I had to make a special trip back to the store 2 weeks after the dress was supposed to be done in order to get the buttons on and pick up my veil that Stacy forgot to order (twice) which then ripped. This is when I realized that she had switched my dress. Because it was 2 days before I left for my wedding she had to have the seamstress bustle the dress without me in it. She had her son deliver it to my house because she was too afraid to own up to what she did. in short, DO NOT BUY A DRESS FROM BRIDAL ELEGANCE. YOU WILL NOT GET WHAT YOU PAID FOR!

I unfrtunately bought my dress at this location. Same with the other reviews, as soon as I gave Stacy and her daughter my entire payment, I was dirt and felt like I was in their way. I brought my 5 bridesmaids to their store, we had an appointment but they did not seem interested to help out my bridesmaids in looking for their dresses. I saw my bridesmaids helping themselves looking for their sizes in order to try them on. I felt bad and suggested for us to leave. I wish I could get a refund for my gown but it's too late. It's too bad that Stacy and especially her daughter for some reason choose to treat people inconsistently, it's just not good business practice and I would have recommended their store to three of my friends who are getting married in 2010 but I won't make that mistake and jeopardize my relationship with my friends. There are 3 other bridal stores in the South Bay that will treat you with utmost respect and not abandon you and your bridal party even after you've fully paid your gowns. Brides be wise!!!

They said there was an "ordering issue" with my dress. I ordered it in January for my June 28th wedding. I received it 12 days before my wedding! Thank god for their incredible seamstress. The owner and her daughter are nice enough, but perhaps not too organized.

THINK TWICE BEFORE GOING TO BRIDAL ELEGANCE!!! Please read whole story. For a couple months, I looked and looked for the perfect dress. I finally went to Bridal Elegance and with the help of Stacy, I found my dress. She was so helpful and treated me like a princess, I really felt like a wonderful bride. I was so excited to finally find a salon that was clean and where the owner took a vested interest in her customers. I was so impressed that I had my BMs get their dresses there and even suggested to my girlfriend to get her wedding dress there. BAD IDEA (I agree with the poster - Awagner.) The owner Stacy, was so pleasantly nice up until I paid in full for the dress. It seems that once you make that final payment, you no longer need to be treated well. It feel's like she's got your money and nothing else matters anymore. I wouldn't be too concerned if this was the only hiccup...but it wasn't. Please keep reading... And unlike (poster - CB_08), my BMs didn't receive a 10% discount. When planning a wedding, many people like to tell you about horror stories. I would listen, but would shrug them off as things out of my control. So, to make this story worse, the store moved locations and didn't have the decency to notify me. I drove to the location where I thought they were only to find a vacant store. Talk about making my own horror story come true...this sent chills down my spine... I totally agree with (poster - Sheryl0222), find another seam stress. My mom was shopping for a dress a little late in timing, so we had to buy a dress off the rack, unfortunately at another store. So when we asked Bridal Elegance to press it - they wouldn't b/c it wasn't purchased from them. They don't even sell mother of the bride dresses. But you would've thought that because we purchased my dress and BMs dresses and referred my girlfriend there, they would've been grateful for the business and pressed the dress for us. At my final fitting with the seamstress, we put pins where the bustle was going to be and we put safety pins on areas that we thought beads needed to be secured and glued better. She and Stacy assured me that when they press the dress and prepare it to be ready - they double and triple check EVERYTHING and make sure the necessary things are fixed. WRONG!!! I scheduled an appointment to pick up my dress on a Thursday afternoon and my wedding was Saturday. When I got to the store, my dress wasn't ready. Patiently waiting and watching the many women try on dresses I waited while an employee pressed my dress. Why it wasn't ready...I don't know, but I didn't complain. The day of the wedding, I opened the pink bag only to find the safety pins still pinned to my dress!!! The beads were not secured on nor glued on and the previously identified strings were still loose. What was a bride to do. I didn't loose my cool...but I certainly was thankful to my MOH for putting on her own "seamstress" hat and saving the day. How in the heck did they press a dress with big gold safety pins on it and let it walk out of the store???? As far as the bustle goes - by the end of the night, two of the four main buttons on the back had popped off leaving the bustle crooked. All in all, I called Stacy on the day of my wedding to tell her what happened. I left a voice mail explaining the situation and asked that she make sure this did not happen to any other brides. I wasn't angry - b/c I knew my MOH could work her magic, but to this day I haven't received a call back. Not even an apology! Would've been nice to know I was heard. Please think twice about going there. You can read from the previous reviews that some of the same things are happening to other people. If you do buy from them, please double and triple check your items before leaving the store with them. BTW... The girlfriend who I referred to Bridal Elegance - just had her wedding. I don't know specifics...but she said her dress wasn't pressed well.

I signed up on this website just so I can put a review for Bridal Elegance. I vow to make a search for them on every search engine out there just to put my review. What they're doing is not acceptable. My wedding is in 3 weeks and I have not seen my dress yet. I was told that my dress would come in 1st week of April and there will be plenty of time for alterations. Until now I do not have my dress. I was so excited because they carry the dress I found on a magazine. When I sent in an e-mail for an appointment Stacey was quick to response. On a weekend at night time, she didn't have a problem setting up an appointment for me. Now it's time to know where my dress is, **poof** she vanishes. Avoid this store at all cost! Brides are already stressed out planning their wedding and this store will just add into that. On April 28th I got this e-mail from Stacey after multiple e-mails to her: "Just got an update on the dress. It is clearing customs and should be in next week. Sorry for not getting back to you sooner but I have been out of town and just got back in earlier today and had to get caught up. I'll give you a call as soon as it arrives." I wonder if they read this review or just a coincidence that they sent an e-mail reply the same day I wrote the review on yelp....hhhmmm... On May 5th ago I sent an e-mail asking for the tracking number. I haven't heard from Stacey yet.

Stacy at Bridal Elegance Salon helped me the entire way through. I went through a ton of dresses but finally found "the one" with her help. It was a bit out of my price range but when we decided to purchase all the BMs dresses there as well as my mother dress she was able to come down on the price a bit. I might recommend finding a different seemstress though as I believe their prices for alterations were a bit high. I am also not sure about the quality since my bustle came out less than half way through the reception. They did however resolve that issue when i called and complianed after the wedding about the bustle and that made me happy. I would deffinately recommend them, they have a large selection of sought-after designers.

Had a great wedding thanks to them.

the y had a wide and unique selection to choose from and I had several dress fittings but I found my dream wedding gown there

I adored and loved this salon when I first got there. However it seemed as though once I actually purchased the dress, the owner was a little less interested and I felt as though I was in the way. On the other hand they did respond to me and try to get me the things I needed. Best salon in the south bay...